01 · Property Audit

Show us the unit before the next guest arrives.

The audit is a walk-through of how the flat actually runs between bookings: who meets the guest, when housekeeping is scheduled, and what condition the unit is left in. We coordinate around your bookings and keep a written record of each step. Pricing, guest approval and repair authorization stay with you.

Audit reply within 1 business day
Desk hours 08:00–23:00 Kyiv time, seven days

Send an audit request See the desk schedule

Prepare four things

01Address, unit number and building rules, including any reception or access restrictions.
02Current booking calendar or channel list, so we can see the gaps between stays.
03Access method: lockbox, smart lock or a person who hands over keys.
04Known condition issues and your housekeeping expectations, including linen turnaround.

Guest registration, taxes and permits remain the owner’s responsibility.

05 · Property audit

Request a property audit before any fee is agreed

Send the details below. We reply from contact@studylanguaage.com with a dated audit slot and a written scope covering check-in coordination, housekeeping schedules and condition monitoring.

04 · Desk hours

When the desk is staffed, and how quickly we answer.

Desk hours

Weekly desk hours in Kyiv time
Monday to Friday	08:00–20:00
Saturday	09:00–17:00
Sunday	On call only
Check-in window	08:00–23:00

All times are Kyiv time (EET/EEST).

Response targets

Guest message, desk hours≤ 15 min
Property audit request1 business day
Urgent condition issue≤ 60 min
Housekeeping rescheduleSame day

These targets cover coordination. Repairs need your authorization first.

Reach the desk

Email: contact@studylanguaage.com
Phone: +380 500 535 4176
Office: 1A Sportyvna Square, Business Center Gulliver, 12th Floor, Kyiv, 01001

Outside desk hours the on-call line stays open for guests who are already checked in.

Send a property audit request and we reply with a written scope.